1. Digital products
Most products sold through Pothik Digital Store are digital downloads, themes, plugins, licences, or related digital services. Digital products can be copied immediately after access is granted, so they are generally not handled in the same way as physical returns.
2. When a refund may be considered
Subject to applicable law and the product-specific terms, we may consider a refund where a duplicate payment was made, a paid download could not be delivered, the supplied files are materially different from the product description, or a verified technical defect makes the product unusable and cannot reasonably be resolved.
3. Situations normally not covered
A refund is generally not provided for a change of mind after download, lack of required hosting/WordPress/PHP compatibility that was disclosed before purchase, failure to follow setup documentation, conflicts caused solely by unsupported third-party software, or customisation requests outside the purchased product scope.
4. Before requesting a refund
Please review the product requirements and documentation and contact support with your order number, website details, screenshots, and a clear description of the issue. We may first try to resolve a reproducible product problem.
5. Approved refunds
If a refund is approved, related download or licence access may be cancelled. Processing time depends on the original payment method and payment provider.
6. Statutory rights
Nothing in this policy limits consumer rights that cannot be excluded under applicable law.
7. Contact
Refund requests and questions may be sent to admin@store.pothiktv.com with the relevant order information.